3rd International Workshop on
Service Intelligence and Computing (SIC2009)
In conjunction with
7th IEEE International Conference on Web Services (ICWS 2009)
July 10, 2009, Los Angeles, CA, USA
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Call for Papers The global economy and organizations are evolving to become service-oriented. In 2003, IEEE Computer Society formally promoted Services Computing by creating a technical community for Services Computing. From technology foundation perspective, Services Computing has become the default discipline in the modern service industries. In 2004, IBM Research officially adopted Services Computing as a research discipline (in Computer Science and Engineering, and Mathematical Science) and created the Services Computing Professional Interest Community (PIC), which is the first dedicated research community to support Services Innovation Research at IBM. In 2006, Service Science, Management, and Engineering (SSME) was evolved as one of IBM's academic activities. In particular, we identify that intelligence is a key element to achieve excellent services.The creation, operation, and evolution of such research and practice raise concerns that range from high-level requirements and policy modeling through to the deployment of specific implementation technologies and paradigms, and involve a wide (and ever growing) range of methods, tools, and technologies. They also cover a broad spectrum of vertical domains, industry segments, and even government sectors. Therefore, this event intentionally seeks scientists, engineers, educators, industry people, policy makers, decision makers, and others who have insight, vision, and understanding of the big challenges in Service Intelligence and Service Science. Topics of interest include but are not limited to the theoretical, technical, or empirical aspects of the following: • Principles, theories and challenges of Service Intelligence and Service Science • Cultural and economic issues in Service Intelligence and Service Science • Inter- and Intra-enterprise service computing and service engineering • Service marketing, data mining, and relationship management • Machine learning and cybernetics for service provision and management • Man-machine interactions for service excellence • Decision models and decision support systems for service-related management and operations • Agent based technologies and logic for service-related management and operations • Web Services and Semantic Web support for service matchmaking, recommendation, personalization, operation, and monitoring. • Virtual organizations and supply-chain issues for service management and operations • Trust, reputation, security, and privacy in services • Game Theory models and analysis for services • Service Level Agreements (SLA), quality, and reliability • Services contract specifications, cases, models, automation, and legal issues Extended papers of the workshop will be fast-tracked to the International Journal on Systems and Service-Oriented Engineering (http://www.igi-global.com/journals/details.asp?id=34268). Organizers Dickson K. W. Chiu, SMIEEE, SMACM, Dickson Computer Systems, Hong Kong Patrick C. K. Hung, The University of Ontario Institute of Technology (UOIT), Canada Ho-fung Leung, SMIEEE, SMACM, Department of Computer Science and Engineering, The Chinese University of Hong Kong, China Paper Submission Authors are invited to submit full papers (about 8 pages) or short papers (about 4 pages) of double column text using single spaced 10 point size on 8.5 x 11 inch pages, as per IEEE 8.5 x 11 manuscript guidelines (http://www.computer.org/cspress/instruct.htm). You can download the paper template in word format here. Authors should submit a Word or PDF files using the online submission and review system. The accepted papers will be published in the proceedings of the SERVICES 2009 by the IEEE Computer Society Press and will be made available online through the IEEE Digital Library. Important Dates Paper Submission: March 16, 2009 Decision Notification (Electronic): no later than April 2, 2009 Camera-Ready Submission & Pre-registration: April 17, 2009
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