IEEE 2012 Services Workshop on Service Delivery and Team Performance in a Globalized Environment (SDTP2012)

One day between June 24-29 2012, Hyatt Regency Waikiki Resort and Spa, Honolulu, Hawaii, USA
within IEEE SERVICES 2012


As globalization continues to make our world a more connected and interdependent place, we are all gaining global experience of collaborating distributed team members in distributed geographical locations located at different time zone. Motivated by the desire to achieve higher profitability, IT services providers have been utilizing global human resources for a portion, or entire part, of their service development and maintenance. To maximize the benefit of globalization and avoid potential risk in a more dynamic environment, we need to have a deep analysis of productivity and satisfaction level as function of global factors such as unsuitable rewarding/incentive methods, communication barriers, under-coordination and conflicting working time alignment problems in the lifecycle of teams participating in phases of service development and delivery.

The goal of this workshop is to inspire research in the services delivery and team performance in such global environment. We invite you to submit original research ideas and results on issues concerning the influence of globalization from tooling and analytic perspectives.

List of topics (not limited to)

Important dates

(Workshop chairs can grant extension to individuals under special circumstances provided that the hard deadline for the camera-ready version is respected.)

Paper submission

Authors are invited to submit full papers (about 8 pages) or short papers (about 4 pages) as per IEEE 8.5 x 11 manuscript guidelines (download instruction). All papers should be in PDF and submitted via at the submission system

First time users need to register with the system first. All the accepted papers by the workshops will be included in the Proceedings of the Seventh IEEE 2012 World Congress on Services (SERVICES 2012) which will be published by IEEE Computer Society.

Workshop chairs

Program committee (more to add)

Back to IEEE SERVICES 2012 or the main workshop.
Also refer to the submission page for more detail.